Cocoon Day Spa
Spa Etiquette: The members of our staff have dedicated their lives to promote the well being of others. We want each guest to go home satisfied, we ask that these few, but important rules of Spa Etiquette be used:
Arrival Time: Please arrive 10-15 minutes prior to your scheduled appointment time. This will allow you transition from the hectic pace of the outside world and ensure that your treatment is started on time.
Late Arrival: to avoid disappointment, please be on time. Late arrival will result in a shortened or rescheduled appointment with applicable charges.
Discomfort or Dissatisfaction: Please let your service provider know immediately if you are uncomfortable for any reason. Our goal is for your experience to be positive. Corrections can only be made if we are aware of the problem at the time of service.
Cellphones: For the consideration of all guests, please turn off all cell phones while you are in the spa.
Age Requirement: For your enjoyment and in consideration of other guests, children under the age of 12 are not permitted in the spa, unless they are receiving services themselves.
Gift Certificate: Give the gift that is sure to bring relaxation. Gift certificates are redeemable for products and service up to the dollar value indicated. They are non-refundable, fully transferable and never expire! Gift certificates are like cash, if lost, they cannot be replaced.
Cancellation Policy: The treatments you select are reserved especially for you. We may require a credit card of gift certificate when booking services to ensure that your time is held. To avoid being charged for your appointment we require a minimum of 24 hours for cancellation of a single service and 48 hours for cancellation of packages or multiple services. Same-day cancellation will result in a 50% charge for services cancelled if the appointment time cannot be filled. No-show appointments will result in full charges for services missed. Gift certificates when used for deposit will be charged under the same policy.
Medical concerns: Our treatments are not meant to replace treatments received by any medical professionals. If you have questions or concerns about a medical conditions you have, please seek medical advice before booking your service.