Spa Guidelines and Policies

Appointment Times:
Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding.

Cell Phones and PDA’s:
We strive to keep a peaceful spa atmosphere for all of our clients. So please turn cell phones and other electronic devices off, or switch to the vibrate/silent mode while in the spa. We appreciate it and so will your fellow clients.

Spa Menu:
Service selections and pricing are updated from time to time, and are published in our menu at the spa as well as online at our website.

Cancellation Policy:
Your credit card reserves your appointment and is your agreement to our cancellation policy which is as follows: We appreciate as much notice if you need to cancel your appointment. With less than 48 hours notice, 100% of the appointment fee will be charged. Scheduling an appointment is your acceptance of these policies. To cancel your appointment please contact us to speak directly to our team. Your appointment is not considered canceled until you receive confirmation.

Refund Policy
Spa Products – If for any reason you are not satisfied with a product you purchased, you can return it within 14 days of the original purchase date for a replacement or spa credit. You must have a valid receipt documenting that the purchase had been made within the last 14 days. Skincare products are final sale.

Spa Services
Cocoon strives to provide the utmost in customer service and satisfaction with spa services provided. If you are displeased with your spa service, please bring it to the attention of the receptionist at the time of checkout. It is our policy to ensure that all services are provided properly and professionally, and upon approval of spa management, you will be eligible to receive a follow-up complimentary service in order for us to have the chance to “make it right” and please you. We do not provide refunds for spa services or packages; the sole remedy is providing a complimentary follow-up service.

Gift Certificates and Gift Cards
Gift certificates purchased at Cocoon Day Spa or online via our website are honored as a form of payment for both regular priced and discounted services and package deals, with the exception of gift certificates purchased online as part of special gift certificate promotions.